Contents Support for Restoration Contractors

A contents partner alongside your restoration scope

Mastodon Moving handles documented contents removal, assessment, suitable cleaning, storage and coordinated return for residential and commercial properties across Greater Boston and MetroWest. The operating base and cleaning facility are at 191 Flanders Rd in Westborough.

Your restoration team manages structural remediation, drying, repairs and site readiness. Mastodon handles belongings and the agreed contents workflow. Identify the rooms your crew needs, a site contact and any restrictions before choosing the removal sequence.

Agree on work-area access before packout

Plan the loading route and rooms to clear with your site lead. Share stairs, doorway restrictions, parking and areas that must remain available. Room labels and condition records keep the contents scope separate from demolition and repair work.

• Identify which work areas need to be cleared first.
• Confirm who determines when crews may enter each area.
• List contents that need assessment rather than ordinary relocation.
• Agree who communicates changes in repairs or return readiness.

For example, if a ground-floor room is ready before upstairs repairs finish, discuss a room-specific return rather than sending the entire stored shipment at once. This is a general planning scenario, not a claim about a completed client job.

Connect removal, cleaning, storage and return

1. Document and assess: record the site and discuss what may be restored before contents leave.
2. Inventory and remove: documented packout labels and packs belongings to clear agreed areas.
3. Clean where suitable: the full-time in-house team provides contents cleaning and deodorization based on item assessment.
4. Check and store: suitable items are quality-checked, repacked and held in the 34,000 sq ft monitored Westborough warehouse.
5. Coordinate packback: plan the room order, access protection and return delivery when rooms are ready.

What to bring to the first conversation

Your role and company, affected areas, property town, damage type, access restrictions and the proposed work sequence help define coordination. Tell us which dates are confirmed and which depend on repair progress.

A referral conversation can concern an active job or future collaboration. Scheduling and scope are agreed individually; warehouse monitoring does not mean guaranteed 24/7 emergency availability.

Working with the insurance representative

Keep contents records, site readiness and coverage decisions with their responsible contacts. See our insurance-adjuster referral workflow for the other side of that handoff.

For property owners

Need help with your own belongings rather than referring a job? Start with contents assessment and cleaning or packout planning; those pages provide a property-owner inquiry option.

Introducing a client for an ordinary move, storage or another service? Our Refer Us page includes a general referral handoff, shareable quote link and referral kit.