Contents Coordination for Insurance Adjusters

A contents provider alongside your claim review

Mastodon Moving handles documented contents removal, assessment, suitable cleaning, storage and coordinated return for residential and commercial properties across Greater Boston and MetroWest. The operating base and cleaning facility are at 191 Flanders Rd in Westborough.

You retain responsibility for insurance coverage, authorization requirements and claim decisions. Mastodon records and handles contents; we do not act as an independent insurance adjuster or promise reimbursement. Establish the requested documentation and policyholder contact before arranging work.

Agree on the documentation handoff

Site documentation includes 360-degree photos and video, with contents recorded in Encircle. Inventory and room labels connect the removal with cleaning, storage and return. Items assessed as non-salvageable are listed separately; brands, ages and values are recorded with the policyholder to support review, not determine settlement.

• Confirm who requests, receives and reviews records.
• Discuss the contents scope and any required estimate or authorization before scheduling.
• Keep questions about an item tied to its inventory record and original room.
• Agree who communicates changes to the owner and restoration contact.

Our packout inventory documentation guide explains the practical recordkeeping handoff.

Connect removal, cleaning, storage and return

1. Document and assess: record the site and discuss what may be restored before contents leave.
2. Inventory and remove: documented packout labels and packs belongings to clear agreed areas.
3. Clean where suitable: the full-time in-house team provides contents cleaning and deodorization based on item assessment.
4. Check and store: suitable items are quality-checked, repacked and held in the 34,000 sq ft monitored Westborough warehouse.
5. Coordinate packback: plan the room order, access protection and return delivery when rooms are ready.

What to bring to the first conversation

Your role and company, property town and type, damage type, documentation needs, known site contact and the expected contents scope help define the referral. Do not send claim numbers or private records through the initial inquiry.

A referral conversation can concern an active job or future collaboration. Scheduling and scope are agreed individually; warehouse monitoring does not mean guaranteed 24/7 emergency availability.

Working with the restoration lead

Keep contents records, site readiness and coverage decisions with their responsible contacts. See our restoration-contractor collaboration model for the other side of that handoff.

For property owners

Need help with your own belongings rather than referring a job? Start with contents assessment and cleaning or packout planning; those pages provide a property-owner inquiry option.

Introducing a client for an ordinary move, storage or another service? Our Refer Us page includes a general referral handoff, shareable quote link and referral kit.